Activ Therapy Informed Consent
Our goal is to deliver a friendly, effective and professional service for our clients. Our extensive experience tells us there are a few key areas we need to focus on for best results.
Recommended Action Plan
Our experienced therapists know how long it takes for your condition to be fully healed. To save time and achieve the best results for your care, our therapists will recommend an action plan and schedule your appointments in advance.
Risk Related to Treatment / Group Classes / PT
The therapist may discuss any foreseeable risks with you prior to administering treatment. In some cases, the Therapist may ask you to read information related to a particular treatment and they may request that you sign a further consent form. This is to ensure that you fully understand any risks involved. Activtherapy disclaims any liability for incidental or consequential damages and assumes no liability or responsibility for any loss, injury or damage suffered by any person as a result of participation in Treatment/Group Classes/PT conducted by Activ therapy Pty Ltd.
Children, Minors & Substituted Consent
Consent from a custodial parent is required to treat a minor. Where a person is incapable of understanding the risks and benefits of treatment, consent may be provided by another person legally authorized to provide such consent. Evidence of legal authorization is required in such circumstances.
Outstanding Debts
The Applicant agrees that all expenses, cost and disbursements incurred in recovering any outstanding monies, including costs involved in debt collection by the supplier’s commercial agents Custom Commercial Services Pty Ltd and solicitors costs on an indemnity basis will be paid by the Applicant.
100% Attendance
At Activtherapy our therapists are always busy so if for some reason you are unable to make your scheduled appointment we do require 24 hours notice otherwise a cancellation fee of $50 may be charged
Recommended Action Plan
Our experienced therapists know how long it takes for your condition to be fully healed. To save time and achieve the best results for your care, our therapists will recommend an action plan and schedule your appointments in advance.
Risk Related to Treatment / Group Classes / PT
The therapist may discuss any foreseeable risks with you prior to administering treatment. In some cases, the Therapist may ask you to read information related to a particular treatment and they may request that you sign a further consent form. This is to ensure that you fully understand any risks involved. Activtherapy disclaims any liability for incidental or consequential damages and assumes no liability or responsibility for any loss, injury or damage suffered by any person as a result of participation in Treatment/Group Classes/PT conducted by Activ therapy Pty Ltd.
Children, Minors & Substituted Consent
Consent from a custodial parent is required to treat a minor. Where a person is incapable of understanding the risks and benefits of treatment, consent may be provided by another person legally authorized to provide such consent. Evidence of legal authorization is required in such circumstances.
Outstanding Debts
The Applicant agrees that all expenses, cost and disbursements incurred in recovering any outstanding monies, including costs involved in debt collection by the supplier’s commercial agents Custom Commercial Services Pty Ltd and solicitors costs on an indemnity basis will be paid by the Applicant.
100% Attendance
At Activtherapy our therapists are always busy so if for some reason you are unable to make your scheduled appointment we do require 24 hours notice otherwise a cancellation fee of $50 may be charged
Activ Therapy Policy
To deliver the best Health service to our community, we hold our team members to the highest standard.
Practitioner Pledge:
• Being an Activ Therapy client means you are under our care and protection – we will always have your
best interest in mind
• Embody the 4 E’s: Excellence, Education, Empowerment, client Experience
• Guide clients to their health goals to the best of our ability
Client Responsibility:
• Openly communicate goals and gains, and fears and frustrations with their therapist
• Full adherence with recommended action plan including home programs
• Complete and prompt attendance to all treatment sessions
• Inform your treating therapist if you have: a pacemaker or heart condition; suffer from blood clots or
stroke; have diabetes; are currently taking medication
Practitioner Pledge:
• Being an Activ Therapy client means you are under our care and protection – we will always have your
best interest in mind
• Embody the 4 E’s: Excellence, Education, Empowerment, client Experience
• Guide clients to their health goals to the best of our ability
Client Responsibility:
• Openly communicate goals and gains, and fears and frustrations with their therapist
• Full adherence with recommended action plan including home programs
• Complete and prompt attendance to all treatment sessions
• Inform your treating therapist if you have: a pacemaker or heart condition; suffer from blood clots or
stroke; have diabetes; are currently taking medication
Activ Therapy Clinic Privacy Policy
Activ Therapy collects and stores information so it can provide a safe working environment, high quality services and meet its legal requirements.
Activ Therapy manages personal information in accordance with relevant legislation and disposal guidelines.
This policy supports Activ Therapy to apply National Disability Insurance Scheme (NDIS) services and applies to all staff, contractors, volunteers or students/trainees. It includes confidentiality of information about the people Activ Therapy support and service and who work at Activ Therapy.
Principles
Procedures
All staff are required to ensure objective, detailed, accurate and up to date records and information are maintained to meet legal, contractual and mandatory reporting requirements All requests for correction are processed in conjunction with privacy legislation as soon as practicable.
Information about a person sent or received via email is recorded in their file by the officer sending or receiving the email.
Staff who are authorised in the role to access personal information must not share their passwords and logins with others and signa a confidentiality agreement advising that they will take all reasonable steps to ensure information is protected from misuse, loss and unauthorised access.
The administrations manager administers secure access to electronic records.
In some circumstances access to personal information may be declined. There may be real concerns that access to certain information could pose a serious threat to the life, health or safety of an individual or to public health or safety. The Administrations manager will consider all the circumstances and make this decision. Where access to information is not provided, the administrations manager will provide a formal response explaining why access has been denied.
Complaints about perceived or suspected breaches of privacy will be dealt with using the complaints and feedback policy and procedure.
Activ Therapy manages personal information in accordance with relevant legislation and disposal guidelines.
This policy supports Activ Therapy to apply National Disability Insurance Scheme (NDIS) services and applies to all staff, contractors, volunteers or students/trainees. It includes confidentiality of information about the people Activ Therapy support and service and who work at Activ Therapy.
Principles
- Personal information is collected with consent and is used where the information is needed to provide services and meet compliance requirements.
- Information is protected from misuse, loss and unauthorised access.
- Information not needed by Activ Therapy is destroyed as soon as practicable in a way that complies with all legal and compliance requirements.
- Reasonable steps are taken to ensure information is complete, current and accurate.
- Personal information is only ever released if required by law, agreed to through the informed consent of the individual or if a person requests to see their own personal file.
- Personal information will not be disclosed to other parties or used for direct marketing without permission.
Procedures
All staff are required to ensure objective, detailed, accurate and up to date records and information are maintained to meet legal, contractual and mandatory reporting requirements All requests for correction are processed in conjunction with privacy legislation as soon as practicable.
Information about a person sent or received via email is recorded in their file by the officer sending or receiving the email.
Staff who are authorised in the role to access personal information must not share their passwords and logins with others and signa a confidentiality agreement advising that they will take all reasonable steps to ensure information is protected from misuse, loss and unauthorised access.
The administrations manager administers secure access to electronic records.
In some circumstances access to personal information may be declined. There may be real concerns that access to certain information could pose a serious threat to the life, health or safety of an individual or to public health or safety. The Administrations manager will consider all the circumstances and make this decision. Where access to information is not provided, the administrations manager will provide a formal response explaining why access has been denied.
Complaints about perceived or suspected breaches of privacy will be dealt with using the complaints and feedback policy and procedure.
Activ Therapy Website Privacy Policy
This following document sets forth the Privacy Policy for the Activ Therapy website, www.activtherapy.com.au
Activ Therapy is committed to providing you with the best possible customer service experience. Activ Therapy is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information.
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Activ Therapy customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Activ Therapy takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
Activ Therapy reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Activ Therapy reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contacting us
Activ Therapy welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: (02) 9726 4491
Post: Attn: Privacy Policy,
Activ Therapy
Shop 13, 45 Barry Rd
Chipping Norton, NSW, 2170,
AUSTRALIA
E-mail: reception@activtherapy.com.au